Privacy Policy
Effective date: October 30, 2026
About this policy
Pan America Environmental, Inc. ("Pan America," "we," "us") designs and manufactures industrial wastewater treatment equipment for customers worldwide. This policy explains what personal information we collect through www.panamenv.com and in the course of our business, how we use and share it, how long we keep it, and the rights you have.
Pan America is responsible for (the "controller" of) the personal information described here. Our address is 6007 S Railroad St, Burlington, WI 53105 USA. Contact details are at the end of this policy.
Information we collect
We collect information you give us, information from your use of our website, and information about job applicants.
| Source | What we collect |
|---|---|
| Contact, quote, parts and service requests | Name, company, job title, email, phone, address and country, project or equipment details |
| Literature download form | Name, company, position, email, phone, country, industry, and which form-required documents you download |
| Product registration | Name, company, contact details, product model and serial number, installation location and date |
| Emails, calls, and meetings | Your contact details and what you tell us or our representatives about your needs |
| Job applications | Described in the Job applicants section below |
| Website visits | IP address, browser type and language, device type, pages viewed, referring site, and date and time of the visit (server logs, and Google Analytics if you accept statistics cookies) |
| Site search and brochure QR codes | The words typed into our search boxes and which QR codes are scanned, with the date only. These are not linked to you. |
We do not ask for sensitive information such as health details, government ID numbers, or financial account numbers. Please do not send it to us through the website.
How we use information
We use personal information only to run our business and serve you. We do not sell it, use it for targeted advertising, or make automated decisions about you that have legal or similar effects.
| Purpose | Legal basis (for visitors in the EU, UK, and similar regions) |
|---|---|
| Answer inquiries, prepare quotes, and supply equipment, parts, and service | Performing a contract or taking steps you requested before one; our legitimate interest in serving customers |
| Product registration, warranty, and safety or service notices | Performing a contract; legitimate interest |
| Evaluating job applicants | Steps you requested before an employment contract; legitimate interest; legal record-keeping duties |
| Keeping the website working, secure, and free of spam | Legitimate interest |
| Website statistics to improve our content | Your consent, where the law requires it |
| Meeting legal, tax, and accounting obligations and protecting our rights | Legal obligation; legitimate interest |
How we share information
We never sell or rent personal information. We share it only in these cases.
Independent sales representatives and distributors. Pan America sells and supports its equipment through authorized independent representative companies and distributors. When you contact us about a project, quote, parts, or service, we may share your contact and project details with the representative or distributor that serves your area so they can respond and support you. These are separate businesses, and some are located outside your country. They may use your information only to serve your request and support your equipment.
Service providers working for us. These companies process information on our behalf and may use it only to provide their services to us:
- Website hosting (a hosting company with servers in the United States)
- Website statistics (Google Analytics, only if you accept statistics cookies)
- Business email, file storage, and website backups
Legal reasons and business changes. We may disclose information when required by law or legal process, to protect the rights and safety of Pan America, our customers, or others, or as part of a merger, sale, or reorganization of our business.
Job applicants
We use your application only to consider you for employment, and we delete it 1 year after the hiring decision unless you ask us to keep it longer.
- What we collect: your name and contact details, résumé or CV, cover letter, work history, education, references, anything else you choose to include, and notes from interviews.
- How it is sent and stored: the Job Openings form emails your details to the staff handling the opening; nothing is stored on the website. You send your résumé by replying to our confirmation email, so it stays in our business email, with access restricted to authorized staff.
- How we use it: to evaluate your qualifications, contact you, and check references. We run a background check only with your permission and where the law allows.
- Who sees it: only Pan America staff involved in hiring, and the service providers that host our website and email. Applications are never shared with our sales representatives, sold, or used for marketing.
- How long we keep it: 1 year after the hiring decision for the position, then it is deleted. If a legal claim is pending, we keep relevant records until it is resolved. If you are hired, your application becomes part of your employee file. With your permission, we may keep your résumé on file for up to 2 years for future openings.
- Please leave out: Social Security or other government ID numbers, bank details, date of birth, photos, and health or other sensitive information. We do not need them to review your application.
- Your choices: you may withdraw your application, or ask to see or delete it, at any time by contacting us.
If you apply from outside the United States, your application is stored and reviewed in the United States.
Cookies and website statistics
We use browser storage and cookies for site functions and, with your consent where required, for visitor statistics. We do not use advertising or remarketing cookies.
- Functional storage remembers your cookie choice and, after you fill in the download form, lets you download form-required documents until you close your browser.
- Statistics cookies (Google Analytics) show us which pages are useful. They are set only after you click Accept.
You can change your choice at any time with the Cookie settings link at the bottom of every page. Full details are in our Cookie Policy, and you can use our Opt-out preferences page to opt out.
International transfers
We are based in the United States, so information you send us is stored and processed in the U.S. It may also go to the independent representative or distributor serving your region, which may be in another country. Privacy laws in these places may differ from those where you live.
When we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland, we rely on recognized safeguards. These include our service providers' certification under the EU-U.S. Data Privacy Framework and its UK and Swiss extensions, standard contractual clauses, or the transfer being necessary to respond to your request.
How long we keep information
We keep personal information only as long as we need it for the purposes above or as the law requires, then delete it.
| Information | How long we keep it |
|---|---|
| Inquiries and quotes that do not become orders | 3 years after our last contact, because our projects often have long lead times |
| Literature download form records | 3 years, then deleted automatically |
| Customer, order, and product registration records | As long as we support the equipment, plus up to 7 years for warranty, tax, and legal purposes |
| Job applications | 1 year after the hiring decision (up to 2 years with your permission) |
| Website statistics (Google Analytics) | 14 months |
| Search words and QR code scan counts (not linked to you) | Search words 2 years; scan counts kept as totals |
| Server access logs | [confirm with the new hosting company] days |
| Website backups | Overwritten on a rolling schedule |
Your privacy rights
Wherever you live, you can ask us to show, correct, or delete the personal information we hold about you, and we will honor reasonable requests.
Depending on where you live (for example the EU, UK, Switzerland, Canada, Brazil, or certain U.S. states), you may also have the right to:
- Get a copy of your information in a portable format
- Object to, or ask us to limit, how we use it
- Withdraw consent you gave, such as for statistics cookies, without affecting earlier use
- Complain to your local data protection authority
To make a request, email info@panamenv.com or write to us at the address below. We may need to confirm your identity first. We respond within 30 days, and we will not treat you differently for exercising your rights.
Security
We protect personal information with encrypted (HTTPS) connections, spam and abuse protection on every form, a website with no database or login pages, documents kept outside the public website, and access limited to staff who need it. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Marketing email
We do not currently send marketing emails or newsletters. If we start, we will ask for your consent where the law requires it, include an unsubscribe link in every message, and update this policy first.
Children
Our website and services are for businesses. They are not directed to children under 16, and we do not knowingly collect their information.
Links to other websites
Our site links to other websites, such as our social media pages and intell-i-watch.com. We are not responsible for their privacy practices, so please review their policies.
Changes to this policy
We will update this policy when our practices or the law change, and the effective date at the top will show the latest version. If we make a significant change, we will post a notice on our website. Previous versions are available on request.
Contact us
For privacy questions or requests: Pan America Environmental, Inc., 6007 S Railroad St, Burlington, WI 53105 USA. Phone: 262.716.0105. Email: info@panamenv.com